Advantages for maritime actors
Our unique understanding of maritime digitalization and tailored solutions provide our customers with faster port calls, better decision-making and highly improved situational awareness.
Transitioning to a sustainable maritime industry is at the center of our vision.
AI-DRIVEN
Most accurate and reliable event predictions
TRUSTED
Neutral and secure platform keeping the data you share safe
CUSTOMERS
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Submit issue
Please fill your Service Issue by submitting the form below.
Our support team will contact you swiftly if the additional information is needed to resolve the issue.
In the best case your issue might be solved already, please visit our system status page for latest information about our system health and accessing past incident.
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Contact sales@awake.ai in a case improved SLA level is needed.
How to choose the issue severity?
FATAL
Complete degradation — all users and critical functions affected. Item or service completely unavailable.
SEVERE
Significant degradation — a large number of users or critical functions affected.
MEDIUM
Limited degradation — a limited number of users or functions affected. Business processes can continue.
MINOR
Small degradation — few users or one user affected. Business processes can continue.