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Submit issue​

Please fill your Service Issue by submitting the form below.

 

Our support team will contact you swiftly if the additional information is needed to resolve the issue.

In the best case your issue might be solved already, please visit our system status page for latest information about our system health and accessing past incident.

Monday to Friday

9:00AM 5:30PM

EET (Helsinki Finland)

 Contact sales@awake.ai in a case improved SLA level is needed. 

How to choose the issue severity?

FATAL 

Complete degradation — all users and critical functions affected. Item or service completely unavailable.

SEVERE 

Significant degradation — a large number of users or critical functions affected.

MEDIUM 

Limited degradation — a limited number of users or functions affected. Business processes can continue.

MINOR 

Small degradation — few users or one user affected. Business processes can continue.